Accessibility Statement for the Hello Shepton Website

This accessibility statement applies to the Hello Shepton website.

Hello Shepton is committed to making its website accessible to as many people as possible, regardless of ability or technology.

This means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using only a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including commonly used screen readers)

We have also aimed to make the website text as clear and simple as possible to understand.

Technical Information About This Website’s Accessibility

Hello Shepton aims to make its website accessible in accordance with Web Content Accessibility Guidelines (WCAG) version 2.1 AA.

The website is partially compliant with WCAG 2.1 AA, due to the non-compliances listed under Third-Party Content and Tools below.

How Accessible This Website Is

We know some parts of this website are not fully accessible. Accessibility improvements are ongoing as the website evolves and new content is added.

For example:

  • some older content or documents may not be fully optimised for screen readers
  • some images used in the directory may be missing alt tags when externally uploaded

We are continuing to review and improve accessibility across the website.

Content Not Within the Scope of the Accessibility Regulations

Some content may not fall within the scope of accessibility regulations. This includes:

  • content hosted on external platforms
  • third-party booking systems and widgets
  • external map and route-planning services
  • embedded content provided by external organisations

While we aim to choose accessible services wherever possible, we cannot guarantee the accessibility of third-party systems.

Third-Party Content and Tools

Some parts of this website rely on third-party services or embedded tools. We do not control the accessibility of these services and cannot guarantee that they fully meet WCAG 2.1 AA accessibility standards.

Examples include:

  • Google Maps – used to display location maps
  • GeoDirectory – used in the local directory listings
  • Komoot – used to embed walking and cycling routes
  • Google reCAPTCHA – used to protect forms from spam
  • Google One Tap – used to simplify login and account access
  • Booking.com widgets – used for accommodation listings and booking links
  • WPForms

Where possible, we aim to provide alternative information alongside these tools (for example, written addresses or directions) so users can still access the information.

We will continue to review third-party services and replace them where suitable, accessible alternatives become available.

Accessibility Tools

This website includes tools to help improve accessibility and allow visitors to customise how the site works for them.

OneTap Accessibility Toolbar

The site includes the OneTap accessibility toolbar, which allows users to adjust the display and navigation of the website to better suit their needs. Click here to open the OneTap accessibility toolbar

Using the toolbar, visitors can:

  • increase or decrease text size
  • adjust colour contrast
  • highlight links
  • enable a reading guide
  • pause animations
  • change fonts to improve readability

The toolbar can be opened by selecting the accessibility icon displayed on the website.

These tools are designed to support visitors with a range of accessibility needs, including visual impairments, dyslexia, or reading difficulties.

Note About Accessibility Tools

While the OneTap accessibility toolbar provides additional tools to help users customise their experience, these features are intended to support accessibility and do not replace the need for websites to meet recognised accessibility standards.

We aim to ensure the website itself meets Web Content Accessibility Guidelines (WCAG) 2.1 AA standards, and accessibility improvements are made directly within the website’s design, structure and content wherever possible.

Accessibility tools can help some users adjust how content is displayed, but they may not work for everyone or with all assistive technologies. We therefore continue to review and improve the underlying accessibility of the website.

Browser Accessibility Features

Many web browsers and devices also include built-in accessibility features.

These allow users to:

  • zoom in on content
  • change colour schemes
  • use screen readers
  • navigate using a keyboard
  • use speech recognition software

Further guidance on making your device easier to use if you have a disability is available from AbilityNet:
https://mcmw.abilitynet.org.uk

Other Tools are available here:

https://sheptonmallet-tc.gov.uk/website-help/

Feedback and Contact Information

If you find any accessibility problems on this website or need information in a different format, please contact us.

You can request information in formats such as:

  • accessible PDF
  • large print
  • easy-read format
  • audio recording

We will consider your request and aim to respond as soon as possible.

Contact:

Email: hello@helloshepton.com
Website contact form: https://helloshepton.com/contact/

Preparation of This Accessibility Statement

This statement was prepared on 16 March 2026

The website was last tested on 16 March 2026 using a combination of automated accessibility testing tools and manual checks against WCAG 2.1 AA standards.

This statement will be reviewed regularly and updated when improvements are made.